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These terms set out how your naba88 account works — what you agree to when you access the platform, how transactions through Rocket, Upay and Bank Transfer are governed, and what applies to your use of sports betting and casino categories. Access and eligibility depend on your local law and eligible regions.
By opening an account or continuing to use the platform, you confirm that you have read and accept these terms. They apply to every session — whether you are moving between a cricket betting market and a live casino table, or making a deposit through Rocket or Upay. These terms form the full agreement between you and us for your use of naba88. They do not override any applicable local law or regulation in Bangladesh. Where local law conflicts with anything stated here, local law takes precedence. We may update these terms from time to time. When we do, we will note the change in the account area. Continued use of the platform after a revision means you accept the updated version. Transactions processed through Bank Transfer, Rocket or Upay are each subject to their own provider conditions in addition to these terms. If you are uncertain whether access is permitted in your area, check the eligibility conditions shown in your account before proceeding. Nothing in these terms creates a right to access where local law or eligible-region restrictions apply.
Understanding exactly where these terms apply helps you use your account without confusion. The four areas below mark the boundary between what we govern directly and what sits outside our policy scope. Review the published conditions in your account for anything not covered here.
These terms apply fully to account creation, login, identity verification and session activity. Any action taken while signed in — including placing a bet or navigating between sports and casino sections — falls within scope.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are covered by these terms. However, each payment provider also applies its own conditions. We are not responsible for delays or restrictions imposed by those providers.
Game content, odds data, live scores and promotional notices displayed on the platform are subject to these terms. Content is presented for account holders in eligible regions only. Availability may vary based on your confirmed location and local law.
External websites, payment apps and game studios linked from or embedded within the platform operate under their own terms. We do not control those third-party conditions and our policy does not extend to them.
These terms are not one-directional. You have specific, practical actions available to you at any point during your account relationship with us. Your signed-in account area shows your full transaction history — every deposit, withdrawal and balance movement is recorded there, searchable by date. If any account detail is incorrect — your registered mobile number, email address or linked payment method — you can update it directly through the account settings page. For anything that requires our involvement, the support routes published on the site are the correct channels. We do not accept policy or account queries through unofficial channels. If you believe a transaction has been processed incorrectly, you can raise a dispute through the account help section; we will review the record against our logs and respond through the same channel. These rights exist regardless of whether you accessed the platform for sports betting or casino play.
Open the transaction history section in your account to see every deposit and withdrawal, including the payment method used — Rocket, Upay or Bank Transfer — and the date and status of each entry.
Update your registered contact details or linked payment method through account settings. Changes to identity-linked fields may require verification steps as shown on the update screen.
Use the account help section to submit a question about any term, transaction or access condition. Include the relevant date and transaction reference so we can locate the record quickly.
Reach the support team through the published contact routes — live chat or email as shown on the site. We respond through the same channel you used to contact us.
If something in these terms is unclear, or if you need to raise a question about your account status, payment eligibility or access conditions, use the routes below. These are the only contact paths we monitor for policy and account matters. Do not share account credentials or payment details — Rocket wallet numbers, Upay IDs or bank account details — through any channel not listed here.
Open the chat widget from any page while signed in. Describe your query clearly and include your account reference. This is the fastest route for questions about active transactions or access conditions.
Send policy and account queries to the support email address published in the Contact section of the site. Include your registered email and a brief description of the issue for a faster response.
The in-account help centre lists common terms questions and lets you submit a ticket directly. Use this route for transaction disputes, eligibility questions or requests to update your account conditions.
Our approach to these terms is built around transparency at the account level. Every policy change is communicated through your account area before it takes effect. We do not apply retroactive changes to completed transactions. Account data — including payment records tied to Rocket, Upay or Bank Transfer — is retained for as long as your account is active and for the period required under applicable law after closure. You can request a summary of your stored account data through the support email route. Account security is your shared responsibility: we apply measures on our side, and you agree to keep your login credentials private and not share access with others. If you suspect unauthorised access, use the account security section to change your password immediately and notify support through live chat.
Changes to these terms are published in your account area with a summary of what changed. Continuing to use the platform after the notice period counts as acceptance of the revised version.
Account and transaction records are kept for the period required by applicable law. After account closure, retained data is limited to what is legally required and is not used for marketing purposes.
You are responsible for keeping your login credentials private. Do not share your password or linked Rocket, Upay or Bank Transfer details. Report any suspected breach through the live chat route immediately.
To request a correction to your stored account data or to query how your information is used under these terms, contact support via the published email address with your account reference and the specific change requested.
These questions cover the terms situations that come up most often — account eligibility, transaction scope, how changes are communicated and what to do when something is unclear. If your question is not answered here, use the account help section or contact support directly.
Yes. These terms cover your entire account, including sports betting markets and casino categories. Whether you are on a cricket line or a live table, the same conditions apply. Individual game or market rules may add specific conditions visible within that section.
We publish the updated terms in your account area with a notice before they take effect. If you continue using the platform after that point, you are accepting the revised version. You can review the current version at any time from the terms page.
Your deposits and withdrawals through Rocket, Upay or Bank Transfer are covered by these terms in relation to your account. Each payment provider also applies its own conditions separately. We are not able to override or modify those provider-side rules.
Eligibility depends on your local law and the eligible regions confirmed during account registration. The eligibility conditions are shown during sign-up and in your account settings. If you are uncertain, check there or contact support before continuing.
Yes. Send a request to the support email address published on the Contact page, including your registered email and account reference. We will respond with a summary of the data held, subject to applicable legal requirements and verification of your identity.
Open the account help section and submit a dispute with the transaction date and reference number. We review the record against our logs and respond through the same channel. Do not raise transaction disputes through unofficial or external channels.